Prescriptions

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Prescription Requests

The quickest and easiest way to order your repeat medication is online via our website or by using one of the online platforms such as the NHS APP. There are times when you need an item which is not showing on your repeat prescription list and this can now be ordered online though our website.

To order your medication you can also telephone the dedicated prescription answering machine service. You will need to leave your name, date of birth and address along with the names of the medication you require. Any messages left that are not requesting medication will not be processed. The prescription answering machine service opening hours is Monday to Friday 10.00am to 5.00pm.

Prescription Requests

There are several ways you can order a prescription.

Order online (e.g. Patient Access, NHS App etc.)
Order with your pharmacy (if allowed, some restrictions apply.)
Order by telephone – 01254 964974 option 2 this is the dedicated prescription request number. You can leave your request for repeat prescriptions on an answering machine between the hours of 10.00am and 5.00pm. You will need to leave your name, address and date of birth along with the names of the medication you require.
Complete an online request here: Request a repeat prescription

We would encourage patients on regular repeat medications to register for online access. You can do this by downloading the NHS APP. You can use the NHS App to get health advice, order repeat prescriptions, view your GP health record and more.

For more information go to www.nhs.uk/nhsapp

All prescriptions will be sent electronically to a chemist. If you have not already registered for this service, you will be contacted before your prescription can be issued.

We are keen to ensure that patients with ongoing medical problems are regularly monitored. If the date for your review has passed you may be asked to make an appointment with a doctor or nurse, or you may be contacted by telephone.

Please only order the medications you need.

Weekly Medication (7-day) Prescription Requests

We are unable to accept requests for weekly (7-day) prescriptions at the reception desk or using an App (e.g. NHS App). To request your weekly prescriptions please do one of the following:

Complete an online request here: Request a repeat prescription
Order by telephone – 01254 964974 option 2 this is the dedicated prescription request number. You can leave your request for repeat prescriptions on an answering machine between the hours of 10.00am and 5.00pm. You will need to leave your name, address and date of birth along with the names of the medication you require.

Please request your prescription 7 days before it is due to run out to avoid any interruption.

Run out of regular medication?

You can request an emergency supply of your usual medication through NHS 111, you can do this through the online service or by calling 111.

Prescribing and Self-Care

Medication listed below is not available on prescription and can be purchased at any pharmacy or most supermarkets.
Antifungal treatments	Emollients for mild dry skin condition
Antihistamines	Head lice treatment
Antiperspirants	Health supplements
Bites and stings treatments	Indigestion / heartburn remedies
Blepharitis wipes/lotion	Nasal decongestants
Conjunctivitis treatments	Nicotine Replacement
Dandruff – cradle cap treatments	Simple pain relief
Diarrhoea treatment	Sore Throat Treatments
Ear wax removers	Sunscreens
Teething treatments	Vitamins
Warts and verruca treatments	Thrush treatment

NHS App

If you’re a patient at our practice you can use NHS App, a simple and secure way to access a range of NHS services on your smartphone or tablet.

You can use the NHS App to get health advice, order repeat prescriptions, view your GP health record and more.

For more information go to www.nhs.uk/nhsapp

EPS – Electronic Prescription Service

Do you have a repeat prescription?

Did you know that every day GP’s in the UK issue 1.5 million paper prescriptions and 70% of these are repeat prescriptions?

A new system has been created to make it easier for you to pick up your repeat prescription. It is called the Electronic Prescription Service, or EPS for short.

The Electronic Prescription Service is an NHS service that sends your prescription from GP surgery to Pharmacy without the need for a paper copy.

Nominate a pharmacy of your choice and this pharmacy will receive your prescription directly from your GP, via the Electronic Prescription Service (EPS).

With EPS you will not have to visit your practice to pick up your paper prescription anymore.

You will have more choice about where to get your medicines from because you can choose a pharmacy near to where you live, work or shop.

EPS is reliable, secure and confidential.

Your electronic prescription will only be seen by the same people in GP practices and pharmacies who see your paper prescription now.

If you are interested in using the Electronic Prescription Service speak to your pharmacist.

You can also find out more about the Electronic Prescription Service by logging onto systems.hscic.gov.uk/eps/patients

Please only order the medications you need.

Medication reviews

If you have a repeat prescription, we may ask you to come in for a regular review. Please book a routine appointment for your review.

Questions about your prescription

If you have questions about your medicine or your prescription please contact the surgery.

Your local pharmacists can also answer any questions about your prescription. They can answer questions on medicines you can buy without a prescription.

Find a pharmacy

NHS Medicines A to Z